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Tesco Self-Service Tills.
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 Posted by Duggeh at 15:40, 7th May |
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Tesco Self-Service Tills.
I wanted to be able to vote for yes they are great, they save time, fabulous machines. Except they aren't. They're a huge pain in the arse. The whole scan-confirm-place routine is cripplingly slow with the stupid an needless animations and unless it feels the THUNK of an item being deposited in the bag it doesn't let you scan the next item, making the process about 20 times slower than it has the potential to be. What I want is beep-thunk-beep-thunk-beep-thunk-done. What you get is beep, press, press again, place in bag, scan, no beep, scan, no beep, realise screen is still waiting for you to put something in the bag, whack the bag, scan, beep, item registers twice, delete extra item, confirm, place in bag, wait until animation stops playing and computer knows item is in bag, repeat above again until shopping all bagged. Stupid, slow, useless, counter-intuitive, patronising, worthless, waste of space machines, it'd be 10 times faster to fit 2 more tiny little 2 person basket checkouts in that space.
Duggeh: Master Of Ceremonies
-Welcome to The Sinner. Sorry about your thin skin.
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Posted by theshadowhost at 15:50, 7th May |
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Quoting Duggeh from 15:40, 7th May 2008I wanted to be able to vote for yes they are great, they save time, fabulous machines. Except they aren't. They're a huge pain in the arse. The whole scan-confirm-place routine is cripplingly slow with the stupid an needless animations and unless it feels the THUNK of an item being deposited in the bag it doesn't let you scan the next item, making the process about 20 times slower than it has the potential to be. What I want is beep-thunk-beep-thunk-beep-thunk-done. What you get is beep, press, press again, place in bag, scan, no beep, scan, no beep, realise screen is still waiting for you to put something in the bag, whack the bag, scan, beep, item registers twice, delete extra item, confirm, place in bag, wait until animation stops playing and computer knows item is in bag, repeat above again until shopping all bagged. Stupid, slow, useless, counter-intuitive, patronising, worthless, waste of space machines, it'd be 10 times faster to fit 2 more tiny little 2 person basket checkouts in that space.
Duggeh: Master Of Ceremonies
-Welcome to The Sinner. Sorry about your thin skin.
having studied these things i agree. They shouldn't be shit - but they are. main problems - the barcodes for manually entered things dont work - and it seems that they haven't studied user interfaces properly cause they have the note dispenser in a place that means you will more likely forget the money! (i'm sure thye wouldnt do this intentionally....) having worked behind a till in a supermarket for 4 years i can use the self service pretty fast - the main problem is getting notes into the machine  also i HATE HATE HATE slow people on self service! I know the shop wants to save money but the throughput is so much lower.
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Posted by munchingfoo at 15:53, 7th May |
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I love the self service. To me, its always the fastest queue (probably because there is one queue for four checkouts) and I never have any issues with getting my shopping scanned quickly. The only issue I have fairly frequently is when I try to buy alcohol and the guy who is supposed to stand at the end to say I am over 18 is no where to be found.
“ When I read about the evils of drinking, I gave up reading” |
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Posted by Senethro at 15:53, 7th May |
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The self service tills are pure awesome except that one of them is semi-broken (front one at the left) and old people are terrible at using them.
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Posted by legion at 17:04, 7th May |
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Quoting Duggeh from 15:40, 7th May 2008
What you get is beep, press, press again, place in bag, scan, no beep, scan, no beep, realise screen is still waiting for you to put something in the bag, whack the bag, scan, beep, item registers twice, delete extra item, confirm, place in bag, wait until animation stops playing and computer knows item is in bag, repeat above again until shopping all bagged.
I get beep, press, press again, place in bag, scan, no beep, scan, no beep, realise screen is still waiting for you to put something in the bag, whack the bag, scan, beep, item registers twice, delete extra item, confirm, place in bag, wait until animation stops playing and computer knows item is in bag...
beep, place in bag, unexpected item, remove item, ITEM REMOVED!!, beeeeep, place, remove, place, swear at machine until staff member comes over to cancel whatever error occurs. Repeat until half your shopping is in your bag without being scanned or accounted for, safe in the knowledge the the member of staff has authorised it without checking
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Posted by HEED at 17:24, 7th May |
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Slow people on the self service checkout are like the bane(sp?) of my life, gah esp when you are in the queue and all you can hear is "unexpected item in bagging area" etc etc. If you are not competent enough to use the self service then just dont use it. that was a bitter rant wasn't it....
ZOMG! it woz da LOLZ0rds |
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Posted by Haunted at 17:29, 7th May |
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Just in case it isn't obvious to some people. the bagging area detects weight not thunks. If it says you have too much, just lift the bag a little bit and vice versa, easy. The only really annoying things about them is when it (seemingly randomly) tells you "there is a problem with this item" and it only takes the girl two seconds to correct the machine, unless she's not there. Plus, old people and middle aged women and even some students seem fundamentally incapable of understanding how they work.
Now with 100% more corn |
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Posted by Thalia at 17:48, 7th May |
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It's always really irritated me that when i remove my bags from the bagging area to make more space it moans at me because the bags aren't in the bagging area :-P
You've been nothing but an angel every day of your life and now you wonder what it's like to be damned...
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Posted by Senethro at 18:02, 7th May |
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10 items or less! Theres a "bag removed" button somewhere. |
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 Posted by Fawksie at 18:57, 7th May |
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The one at front right nearest the tobacco counter is a bastard because they've turned off the beep that tells you when an item is scanned, so you have to wait until you see it appear on screen. I've also seen people wave items at the scanner with no attempt to point the barcode in anywhere near the right direction, as if it's going to take a photograph and identify the product from that. I've witnessed some crazy bitch roll up to the self-service checkout with a trolley filled to the brim. She proceeded to very deliberately scan every item, waiting until she saw the acknowledgment. She placed all the items on the bagging scales without putting them in bags. When she had two bags worth down there she paid, then packed everything into bags, moved them onto the ground and started again. |
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Posted by sat at 19:22, 7th May |
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The basic problem seems to be that the machines are designed with the "lowest-common-denominator" principle that it needs to be easy for everyone to use, but this usually ends up slowing down "advanced users" and making things inefficient. (cf Microsoft Windows --- IMHO)
Quoting Fawksie from 18:57, 7th May 2008
The one at front right nearest the tobacco counter is a bastard because they've turned off the beep that tells you when an item is scanned, so you have to wait until you see it appear on screen.
And usually by the time it appears on the screen you've used up the allotted time to put it in the bag. So when you think you're doing good by letting the machine go along at its own pace, you end up having time wasted because of the animation that comes up. |
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Posted by garnet at 19:57, 7th May |
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the only thing annoying about them is watching the slow people on them, i always tend to be able to go through them quicker than with a person at the check outs. Also a few people, i suppose not from here sometimes don't notice the queue and stand in front of the queue or behind someone using the machines. I tell them, but when i've been 4th in the queue it annoys me when people at the front allow them to skip.
so alive, so full of fire and music! |
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Posted by Fawksie at 20:28, 7th May |
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They run Windows, incidentally. XP Embedded. As you can see when they crash.
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Posted by Power_Metal_Dom at 00:15, 8th May |
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I can't add anything that hasn't already been said but I will say this. The very first time I saw one of these machines in a Manchester Tescos I put in a £10 note for some £5 shopping and waited for my £5 change excpet that it gave me another £10 note. Shame they don't all do that ^_^
Like flames on fuel...upon metal I drool
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Posted by Unregistered User the_third_man at 08:23, 8th May |
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My particular gripe is how some people use the self-service tills to get rid of spare change and spend the majority of their time (often far longer than it took to scan their items) feeding in 1p and 2p coins to make up the pence part of their payment. |
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Posted by theshadowhost at 10:51, 8th May |
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Quoting the_third_man from 08:23, 8th May 2008
My particular gripe is how some people use the self-service tills to get rid of spare change and spend the majority of their time (often far longer than it took to scan their items) feeding in 1p and 2p coins to make up the pence part of their payment. but that's a good idea:P
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Posted by Senethro at 11:32, 8th May |
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Quoting the_third_man from 08:23, 8th May 2008My particular gripe is how some people use the self-service tills to get rid of spare change and spend the majority of their time (often far longer than it took to scan their items) feeding in 1p and 2p coins to make up the pence part of their payment. Haha, I do this. I get a simple satisfaction out of doing the arithmatic for it as quickly as possible using the greatest number of coins available to me.
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Posted by maenad at 21:53, 8th May |
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How about people at the front of the queue who grab a couple of passing friends and start having a conversation, oblivious to the empty checkouts opening up in front of them? Also: feed note in
note rejected
smooth note
note rejected
vary angle of note insertion
note accepted!
whirr grind grind jingle
"Thankyou for shopping at Tesco. Please remove your items"
fumble for cotton bag
"Please remove your items"
start packing bag
"Please remove your items"
finish packing bag
"Please remove your items"
leave (And I don't take a trolley through, promise, I just hate plastic bags.)
Tommy can you hear me? Edited: 2008-05-08 22:02:01 by User, 2008-05-08 22:02:24 by User |
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Posted by Fawksie at 22:46, 8th May |
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You should be able to put your bag in the bagging area before you start, and pack into it as you go... but maybe that's just awkward with a small bag, I've never tried it.
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Posted by Wonderboy at 23:01, 8th May |
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Quoting Fawksie from 22:46, 8th May 2008
You should be able to put your bag in the bagging area before you start, and pack into it as you go... but maybe that's just awkward with a small bag, I've never tried it. I agree. It doesn't do much for the green cause. Plus you don't get green clubcard points for re-using bags or using your own.
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