by Kizzy on Fri Oct 21, 2005 10:16 am
I had interesting experiences with sophie butler that involved a conversation in which the person tried to tell me my own personality and the time I had to spend on hair, ignored what I wanted, and made a horrible, chemical mistake that had to be grown out from the roots down. This was bad enough, but they burned me. Not in the normal 'water too hot' kind of way, but with chemicals. They burned through a portion of my hair, to my skin, Then through my skin, and actually took away some of the (whatever it is that's immediately under your skin on your head. Medical students will know better than me). And tried to tell me that was normal when I questioned theit technique. To add insult to injury, they charged me £75 for the pleasure of it all.
To be fair, once I'd left, had a think and come back to complain, they did...very little. Styled it twice in non-permanent blow-dry ways to see if that made it better, and sprayed Burneze on the wound. That would be burn spray that explicitly said on the tin that it wasn't to be used near the eyes, or on broken skin. Which would be because it contained nasty chemicals that irritate flesh wounds. And then didn't give me my money back.
I've heard loads of good things about their abilities, but when they mess up, they do it in a spectacular manner.