by David Bean on Mon Oct 11, 2004 1:19 am
As someone who's an Association officer (it's the Sabs you're complaining about, not the Association as a whole) but worked through the week as an unelected volunteer, I can see where you're coming from to some extent - there did seem to be a lot of volunteers' time wasted through ostensibly poor organisation.
However, do bear in mind that there was a huge number of people to manage and a lot else going on besides, so I should have thought that a certain number of mistakes was inevitable. I dread to think how I'd have handled the situation had I been in charge, bearing in mind I know the Sabs quite well so I saw the situation from both perspectives. For one thing, remember that they had to book more volunteers than were necessary at pretty much every stage, because not everyone can be relied on to do what they've said they'd do - to my discredit, I know I missed a couple of my scheduled duties because of unforseen things that cropped up, but I didn;t worry too much because I knew there would be people to cover for me.
Also, I can see that the Sabs may at times have left themselves open to accusations of interfering, but I think that they were only doing their best to get the balance right: had they been inaccessible to the frontline volunteers whilst things were happening, chaos could have reigned, because I could see for myself how miscommunication between groups of volunteers, and even between the Sabs themselves, caused confusion and bewilderment to all concerned. For instance, the Hot Pass system was quite (and perhaps overly) complex, with not everyone knowing what information they were and weren't supposed to give to the customers.
I think what I'm driving at is that errors were made, some of them by the Sabs, but those errors were always well-intentioned and human. Were I to attempt to draw lessons from the experience, they would concern the need to simplify procedures, communicate them properly (perhaps using standad instruction sheets), create a system for allowing flexibility within the volunteers' ranks whilst minimising waste and, perhaps controversially, providing volunteers with tangible rewards (such as the old staple, the volunteers' free party).
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"And all the people rejoiced, and said: 'God save the King! Long live the King! ...May the King live forever!'" - Handel, 'Zadok the Priest'
Psalm 91:7